Privacy Policy

Express Wholesale Fuels is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Last updated: March 2026

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form on our website
• Request a quote for our services
• Subscribe to our newsletter
• Communicate with us via email, phone, or other channels
• Enter into a business relationship with us

This information may include:

• Name and job title
• Business name and ABN
• Email address
• Phone number
• Business address and delivery locations
• Information about your fuel requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer service
• To process and fulfil your orders for fuel supply
• To send quotes, invoices, and account-related communications
• To improve our website and services
• To send promotional communications (with your consent)
• To comply with legal obligations
• To protect our rights and prevent fraud

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, delivery logistics, and website hosting.
• Related Companies: We may share information with our parent companies, Pioneer Petroleum and Solvents and Refinery Direct, for business purposes.
• Legal Requirements: We may disclose information when required by law or to respond to legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure storage of personal information
• Access controls limiting who can view your information
• Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

This privacy policy is provided in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).